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terms & conditions

Welcome to Hacéli and our website. These terms and conditions apply when you as a customer place an order through or use hacéli website and associated pages.

PROCESSING OF PERSONAL INFORMATION

When shopping on the website, we will store some of your personal information to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can have it changed or removed. Hacéli does not store or handle any banking or credit card information. We may also use cookies to enhance your experience of the website. You can read more about how we use personal information and cookies in our privacy policy.

PRICES & PAYMEN

After placing an order, we will send a confirmation of your purchase to your email address. We recommend that you save the confirmation to facilitate any contact with our customer support in relation to your purchase. By placing an order on hacéli you confirm that you are over the age of 18.

We accept the following payment methods

Credit cards

Services

The credit card must be issued in the same country as the order placed. The amount will not be drawn from your card before the products are sent. All prices set out on hacéli are including vat in accordance with applicable legislation.

DELIVERY AND CANCELLATION

We ship our products worldwide and the estimated delivery date depends on the country and the shipping alternative you choose. If the delivery is delayed, which causes you to no longer wish to complete the purchase, the responsibility is yours to make a cancellation. You shall contact our customer service and a cancellation is not valid until you have received a confirmation from Hacéli. If the order has already been processed, you are obliged to receive the order. This does not limit your right to cancel the order. If a product is no longer offered, Hacéli has the right to cancel the purchase and issue a refund. We will notify you of a refund or if a similar product is available. If your product has been damaged during transport, you must report it as promptly as possible to our customer service.